Returns, Refunds, Cancellations, and Exchanges:  Nexyra Fabrics

What We Will Do Together:

Step 1: If you’ve received the wrong, expired, or damaged product(s), please raise a return or replacement request within 7 days from the date of delivery.

• Submit your request with your order and contact details.
• You can also raise a request using the contact form option.
• For damaged or missing products, please raise a return/replacement request within 2 days from the delivery date.

Step 2: Allow us 2 working days to review your return request.

Step 3: After the review, we will arrange for our courier partner to pick up the products.

Step 4: Once we receive your product(s), we will verify them and initiate the replacement or refund based on stock availability.

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Conditions for Return or Replacement:

✔ Wrong product delivered
✔ Expired product delivered
✔ Damaged product delivered (physical damage, tampered product, or packaging)
✔ Incomplete order (missing products)

Conditions Where Returns/Replacements Won’t Be Accepted:

✘ Opened, used, or altered products
✘ Missing original packaging (mono cartons, labels, etc.)
✘ Return/replacement request generated after 7 days from the date of delivery
✘ Damaged or missing product reported after 2 days from the delivery date

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How Are Returns Processed?

Once you request a return, we will arrange a pickup within 5-7 business days. The item will be sent to our warehouse for quality control. Upon approval, we will process your refund.

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Order Cancellations

You can cancel your order through the CANCEL button in the Order Details page under the My Account section. Simply provide a reason for cancellation, and we’ll take care of the rest.

Note: Orders can only be canceled before the status is marked as “Ready to Ship.”

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Refund Process

• For prepaid orders: The refund will be credited to the original payment method within 7 business days.
• For Cash on Delivery (COD) orders: Please provide your bank details for the refund.

Refund Timeline

• For canceled orders, refunds are credited within 7 business days to the original payment method.
• For returns, refunds are processed after the product passes the quality check at our warehouse. The entire return and refund process takes approximately 2 weeks from pickup.

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Partial Order Returns

Yes, you can return any eligible products within 7 days of delivery.

For any further assistance, please contact us at nexyrasolutions12@gmail.com

Company Details:

• Company Name: NEXYRA SOLUTIONS PRIVATE LIMITED
• Address 1: 3rd Floor,S No.33/2B,OfficeNo.303,Trade Net Building,Kalyani Nagar Road,Wadgaon Sheri,Pune,Pune, Maharashtra-411014
• Address 2: 17th Floor, No.1706, D-108/1, Plan S Business Park, MIDC, Opp DY Patil Stadium, Nerul, Navi Mumbai Navi Mumbai, Thane, Maharashtra, 400706
• Email : nexyrasolutions12@gmail.com
• Contact: +91-7810090893